PAYMENT POLICY

Reservations made 150 days prior to sailing / cruise tours start date.

• A deposit of USD 550 per person (Club Veranda, Club Oceanview and Club Interior Staterooms) or USD 1,100 per person (Club World Owner’s, Club Ocean, Club Spa and Club Continent Suites) is required to confirm the booking before the option expiry date. 
• Final payment is due 150 days prior to sailing. 

Reservations made within 150 days prior to sailing / cruise tours start date.

• Full & final payment is due to confirm the booking before the option expiry date. 

Final Payment deadlines for Azamara may vary based on the promotion chosen. Example: In order to get Early Booking Bonus discount, Azamara requires Full Payment before the expiry of promotional period.

CANCELLATION POLICY

Cruise reservations that are cancelled by Guest prior to the sail date, and CruiseTour reservations that are cancelled by Guest prior to the first day of the CruiseTour, may be subject to a cancellation charge. The amount of the cancellation charge shall be determined as shown in the table below and shall vary depending on how far in advance of the sail date (or first day of the CruiseTour) the Operator receives notice of.

Cancellations requests have to be received on a working day before 6:00 PM, UAE time. Any cancellation received on a bank holiday, a Saturday or after 6 pm Dubai time is handled as if received on the next working day and charges may apply.

• Date of booking to 121 days prior to the sail /cruise tour departure date: $500 per person
• 120 – 61 days prior to the sail /cruise tour departure date: 50% of the Cruise price*
•  60 – 31 days prior to the sail /cruise tour departure date: 75% of the Cruise price*
•  30 days prior to the sail /cruise tour departure date: 100% (NO REFUND).

* Or deposit amount, whichever is greater.

Note: Cancellation Policy will change subject to the final itinerary selected.

Guests who convert their cruise tours to a cruise only booking within 42 days of the start date of the tour segment of the cruise tour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the cruise tour and/or its length.

GRATUITY

All gratuities are included in the cruise fare, and guests are not expected to provide any additional tips.

REFUND POLICY

Refunds will be made directly to your credit card if you booked through Azamara, or to your travel professional if that’s how you made and paid for your reservation. Azamara is not responsible for any refunds that your travel professional fails to reimburse. Some travel professionals impose their own charges in connection with a voyage, including a flat service fee or a value-added charge for additional amenities or services. Charges or fees imposed by your travel professional will not be included in a refund from Azamara.

TRAVEL DOCUMENTATION

Ensure that your booking is made with the Names & details matching the travel documentation you will be travelling with. Guests without appropriate documentation are subject to fines, and can be prevented from boarding airlines or ships, or disembarking in certain ports. Azamara requires guests to be personally responsible for bringing aboard all required documents, including passports, visas and proof of vaccinations. Azamara cannot be held responsible for fines, costs, penalties or interrupted or terminated trips due to a lack of proper documentation, nor can we offer refunds to guests who fail to comply with documentation requirements.

Guests are advised to do their own research before traveling. Resources to help you prepare include your travel agent, government agencies, embassies, consulates, your physician, and local health departments.

PREGNANCY, INFANT & OTHER POLICY

Every Azamara vessel is equipped with a medical facility. At least one licensed physician and one nurse are generally in attendance on all Azamara® voyages. Select medical services and medications are available for a fee, though medication types are limited. While we’re here to help with any medical issues that arise, our medical facilities are not intended as clinics for guests, and Azamara is not responsible for the diagnosis, treatment, or services furnished by shipboard medical personnel, who are independent contractors.

Pregnancy Health Requirements and Other Medical Services

Expectant mothers are welcome, however any guest who will enter the 24th week of pregnancy by the beginning of, or at any time during their cruise agrees not to book the cruise or board the Vessel or Transport under any circumstances. All guests are required to sign a health questionnaire at check-in to ensure they are aware of our pregnancy policy. Please contact your doctor for advice and the most up-to-date health requirements for the booked destinations.

Infant Policy

No infants under a specific age (at least six (6) months for most Classic Cruises but five (5) years for Expedition Cruises) shall be booked on a Cruise, nor brought onboard the Vessel or Transport by any Guest under any circumstances. For transatlantic, transpacific, Hawaii, select South America and other selected cruises and/or CruiseTours, the infant must be at least 12 months old as of the first day of the cruise/CruiseTour. Any cruise that has three or more consecutive days at sea will require infants to be 12 months old on the first day of the cruise/CruiseTour.

Please be aware that guests traveling with a young infant that does not meet the infant policy will be denied boarding. No refunds or other compensation shall be due from the cruise line to anyone as a result of the denial of boarding to an underage infant or other accompanying guests.

If you have any type of medical condition, please inquire about policies and procedures that may affect your voyage.

MINOR POLICY

Any guest under the age of 18 shall be considered a minor and must travel with a parent or Legal Guardian or such other person as may be permitted by Carrier’s policies.

No Guest under the age of twenty-one (21) will be booked in a stateroom unless accompanied by an adult twenty-one (21) years of age or older, except for minors sailing with their parents or guardians in adjacent staterooms, or for under-aged married couples (proof of marriage is required) or except as otherwise permitted by Carrier’s policy. Carrier reserves the right to request proof of age at any time and Passenger’s age on the date of sailing determines his or her status for the entire cruise vacation.

SMOKING & ALCOHOL CONSUMPTION POLICY 

Smoking

Azamara ships have a designated smoking area, located on the starboard forward section of the pool deck. The smoking area is clearly marked. For the guests’ comfort and health, all other areas of the ships are nonsmoking, including public rooms, restaurants, pool decks, staterooms and suites, verandas and halls. A non-smoking policy also applies to all components of the land portions of Azamara Cruisetours, unless specifically stated otherwise by the tour operator. Please note that this policy includes products such as electronic cigarettes.

Alcohol Consumption

The minimum age for a guest to drink or possess alcoholic beverages on ships sailing from North America, the United Arab Emirates, or at any of our private destinations, is 21. The minimum age for a guest to drink or possess alcoholic beverages on ships sailing from South America, Europe, Asia, Australia and New Zealand is 18. In all other cases, the drinking age of the home port shall control our determination of a legal drinking age.