PAYMENT POLICY
All payments (Deposit & Final payment) should be made as per the below guidelines outlined below:
Reservations made 75 days prior to sailing / cruise tour start date:
A deposit as below to confirm the booking before the option expiry date.
Deposit for Suite Category is 10% of the Cruise Fare + NCCF or the standard deposits as below, whichever is higher:
Final payment (Gross Amount Due) is due 75 days prior to sailing date.
Reservations made within 75 days prior to sailing / cruise tour start date:
Full & final payment (Gross Amount Due) is due to confirm the booking before option expiry date.
For 15 days+ sailings, Transpacific / Transatlantic sailings, final payment is due 125 days prior to sailing date.
Galapagos sailings Final payment is due 160 days prior to sailing / cruise tours start date.
Celebrity River Cruises deposit is 10% of the Cruise Price plus other charges & balance payment is due 140 days prior to sailing / cruise tours start date.
CANCELLATION POLICY
Cruise reservations that are cancelled by Guest prior to the sail date, and CruiseTour reservations that are cancelled by Guest prior to the first day of the CruiseTour, may be subject to a cancellation charge. The amount of the cancellation charge shall be determined as shown in the table below and shall vary depending on how far in advance of the sail date (or first day of the CruiseTour) the Operator receives notice of.
Cancellations requests have to be received on a working day before 6:00 PM, UAE time. Any cancellation received on a bank holiday, a Saturday or after 6 pm Dubai time is handled as if received on the next working day and charges may apply.
Suite Category Deposit Penalty applicable is 10% of the Cruise Fare + NCCF, if higher than the standard deposits.
Up-to 14 Night Sailings
15 Nights and longer Sailings
Galapagos Sailings
River Cruises
* Or deposit amount, whichever is greater.
Note: Cancellation Policy will change subject to the final itinerary selected.
If you have purchased a special promotional offer under which the deposit is fully non-refundable upon payment, you are not entitled to any refund, reimbursement, compensation, or credit of that deposit under any circumstances in the event you cancel your booking.
GRATUITIES
Gratuities (Service Charge) will be automatically applied to each guest’s SeaPass® account on a daily basis for sailings. Guests have the option to pay it onboard or pre-pay at the time of booking.
TRAVEL DOCUMENTATIONS
Ensure that your booking is made with the Names & details matching the travel documentation you will be travelling with. For all international sailings a valid passport and appropriate visa will be required. You are responsible for ensuring that you have all necessary visas and that your passport is up to date and will remain valid for at least 6 months from the date of the termination of your cruise. Please check the applicable passport and visa requirements (including multi-entry visa requirements and for additional visa photos) with the embassies of the countries you will be visiting during your cruise.
Guests who do not possess the proper documentation may be prevented from boarding their flight or ship or from entering a country and may be subject to fines. No refunds will be given to individuals who fail to bring proper documentation. We do not accept any liability if you are refused entry onto any flight or into any country or otherwise suffer any difficulties or incur any costs as a result of not having an acceptable passport or any required visa(s).
Certain Port Authorities may from time to time ask to see photo identification when you depart the ship during the cruise. We strongly suggest that you take a photocopy of your passport (in addition to your passport itself) with you on holiday and carry the photocopy with you each time you depart the ship in order to minimize any inconvenience this may cause
PREGNANCY & INFANT POLICY
Pregnancy Health Requirements and Other Medical Services
Celebrity Cruises welcomes pregnant guests but will not accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise vacation. A physician’s “Fit to Travel” note is required prior to sailing, stating how far along (in weeks) the guest’s pregnancy will be at the beginning of the cruise and confirming that the guest is in good health and not experiencing a high-risk pregnancy.
Please contact your doctor for advice and the most up-to-date health requirements for the booked destinations.
There is a medical center staffed by qualified doctors and/or nurses who will assist the guest who will feel sick onboard.
Infant Policy
Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise and/or Cruise Tour.
However, for transatlantic, transpacific, Hawaii, select South American and other selected cruises and/or Cruise Tours, the infant must be at least 12 months old as of the first day of the cruise/Cruise Tour. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/Cruise Tour.
For River Cruises, children under four (4) years of age are not permitted to sail.
Important Note: Please be advised that failure to adhere to the foregoing pregnancy and infant policy requirements may result in denial of boarding, in accordance with Celebrity Cruises’ Terms and Conditions. Guests who do not provide the required medical documentation, who do not meet the eligibility criteria, or who otherwise fail to comply with these policies may be prohibited from embarking, and Cruise Line nor Safeen Tourism LLC (Royal Caribbean Arabia) shall bear no responsibility for any resulting costs, losses, or disruptions to travel plans. It is the guest’s responsibility to ensure full compliance with all applicable policies prior to the scheduled sail date.
MINOR POLICY
Minor Age Eligibility Requirements
Sailings departing from ports in South America, Europe, Asia, Australia, and New Zealand (outside USA / Puerto Rico and Canada): No guest under 18 years old will be booked in a stateroom unless accompanied by a parent, legal guardian or authorized person who is over 18.
Sailings departing from ports in USA (including Puerto Rico) and Canada: No guest under 21 years old will be booked in a stateroom unless accompanied by a parent, legal guardian or authorized person who is over 21.
For River Cruises, children under four (4) years of age are not permitted to sail. Children must be booked in the same stateroom as a parent or legal guardian.
Guests who do not meet the age requirement will not be assigned to a stateroom unless accompanied in the same stateroom by an adult meeting the age requirement. This age limit will be waived for children sailing with their parents or guardians in connecting staterooms. A guest’s age is established as their age upon the first day of sailing.
Minor Guest Consent and Identification Requirements
Minors travelling with an adult(s) who is not the parent or legal guardian shall be required to present (a) minor’s valid passport, (b) all applicable visas and (c) where the minor is under the age of 18, an original affirmed or notarized letter signed by at least one of the child’s parents/legal guardians. The letter must authorize the traveling adult to take the minor/s on the specified cruise and must authorize the traveling adult to supervise the child, sign applicable sports waivers and permit any medical treatment that must be administered to the child which in the opinion of the treating doctor needs to be carried out without delay. A letter can be affirmed or notarized by any practicing lawyer, notary or commissioner for oaths. If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise.
Parents/legal guardian travelling with a child who has different surname to the Parents/legal guardian, will be required to produce official proof such as a full birth certificate/ wedding certificate/ divorce papers / legal guardianship to prove that they the Parents/legal guardian of the child concerned.
Individual staterooms can be booked by married couples whose minimum age is 16 years old. Proof of marriage is required at the time of booking.
Important Note: Please be advised that failure to adhere to the foregoing Minor Policy requirements may result in denial of boarding, in accordance with Celebrity Cruises’ Terms and Conditions. Guests who do not provide the required medical documentation, who do not meet the eligibility criteria, or who otherwise fail to comply with these policies may be prohibited from embarking, and Cruise Line nor Safeen Tourism LLC (Royal Caribbean Arabia) shall bear no responsibility for any resulting costs, losses, or disruptions to travel plans. It is the guest’s responsibility to ensure full compliance with all applicable policies prior to the scheduled sail date.
The Cruise Line reserves the right to ask for proof of age.
MEDICAL SERVCIES
The medical services available and medications kept on board are limited, and guests must bring an adequate supply of any specific medications they require. Our medical facilities (if available) are not intended or designed to serve as a clinic for guests. Please note that there is a charge for all medical services provided by the onboard medical centre (including medication, consultations and treatments) and charges are not covered by private health insurance policies. We strongly recommend that you take out travel insurance that will cover any such charges. Please check with your insurer that such charges are covered by the insurance that you purchase. The Cruise Line is not responsible for the diagnosis, treatment or services provided by shipboard medical personnel.
SMOKING & ALCOHOL CONSUMPTION POLICY
Smoking Policy
For the comfort and enjoyment of our guests, our ships are designated as non-smoking. This includes a prohibition on the use of a hookah or other types of water pies.
Smoking is not permitted inside any stateroom or on any stateroom balcony. This applies to all stateroom categories onboard. If a guest is in violation of this “No Smoking” policy, a cleaning fee will be applied to their onboard account. Smoking is also not permitted in any dining venue, theater, bar, lounge, hallway, elevator or jogging track, or most indoor areas. Further, smoking is not allowed in certain outdoor areas, including restricted areas, food venues, and kids play areas and pools.
However, we recognize that some of our guests do smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas of the ship as smoking areas. To assist smoking guests to locate areas where smoking is permitted, we have posted signage onboard clearly identifying all smoking areas and ashtrays provided for smoking use. Guest may also inquire at Guest Services regarding the location of the designated smoking areas onboard.
In casinos on itineraries where smoking is allowed, there will be visible signage designating the area for both smoking and non-smoking guests.
Cigar and pipe tobacco is limited to designated outdoor areas and cigar bars (if the ship has one). Electronic cigarettes or e-cigarettes are only permitted within the designated smoking areas. Cigarettes, cigars and pipe tobacco must be properly disposed of and never thrown overboard.
Guests must be at least 18 years of age to purchase, possess or use tobacco onboard.
Alcohol Consumption
The minimum drinking age for all alcoholic beverages on all Celebrity Cruises ships is twentyone (21) years of age. However, on ships in Europe, South America and Australia, where the legal drinking age is lower than twentyone (21), a parent who is sailing with his or her son(s) and/or daughter(s) who is between the ages of eighteen (18) to twenty (20), may sign a waiver allowing the eighteen (18) to twenty (20) year old to consume alcoholic beverages.
The eighteen (18) to twenty (20) yearold must agree to comply with Celebrity Cruises’ policies, including among other things, agreeing to not provide alcoholic beverages to any other person, regardless of age. Restrictions apply, and this policy is subject to change without notice.
If a guest celebrates their 21st birthday during the cruise, the guest may thereafter ask the Front Desk Manager to modify the ship’s records to permit their consumption of alcohol during the remainder of cruise. The guest will be required to appear at the Guest Relations Desk with his/her parent or guardian and must present a government issued form of identification to establish that the guest’s 21st birthday was celebrated during the cruise.
An individual’s age on the date of sailing determines his or her status for the entire cruise vacation. Guests are not allowed to bring beer or hard liquor onboard for consumption or any other use. Guests wishing to bring personal wine onboard with them at the beginning of the cruise may do so, limited to two (2) bottles per stateroom, but when consumed in any shipboard restaurant, bar, or dining venue, each bottle shall be subject to a corkage fee of $25.00. Alcoholic beverages that are purchased in ports of calls or from the onboard shops will be stored by the ship and delivered to guest’s staterooms on the last day of the sailing.
Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol. Celebrity Cruises’ Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. Guests under the age of twentyone (21) will not have alcohol returned to them. Guests who violate any alcohol policies, (over consume, provide alcohol to people under age twentyone (21), demonstrate irresponsible behavior, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy.
Celebrity Cruises reserves the right to revoke or otherwise restrict drinking privileges of any guest, regardless of age. Even if all criteria are met, shipboard personnel may elect, and have the option to, not grant the waiver or any such drinking privileges. The waiver may not apply when the vessel is in certain territorial waters.
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