PAYMENT POLICY

All payments (Deposit & Final payment) should be made as per the below guidelines outlined below:

Reservations made 75 days prior to sailing / cruise tour start date:

A deposit as below to confirm the booking before the option expiry date.

Deposit for Suite Category is 10% of the Cruise Fare + NCCF or the standard deposits as below, whichever is higher:

• USD 100 per person for 5 Nights sailings and below
• USD 165 per person for 6 nights to 14 Nights sailings
• USD 500 per person for 15 Nights sailings and above

Final payment (Gross Amount Due) is due 75 days prior to sailing date.

Reservations made within 75 days prior to sailing / cruise tour start date:

Full & final payment (Gross Amount Due) is due to confirm the booking before option expiry date.

For 15 days+ sailings, Transpacific / Transatlantic sailings, final payment is due 125 days prior to sailing date.

Galapagos sailings Final payment is due 160 days prior to sailing / cruise tours start date.

Celebrity River Cruises deposit is 10% of the Cruise Price plus other charges & balance payment is due 140 days prior to sailing / cruise tours start date.

CANCELLATION POLICY

Cruise reservations that are cancelled by Guest prior to the sail date, and CruiseTour reservations that are cancelled by Guest prior to the first day of the CruiseTour, may be subject to a cancellation charge. The amount of the cancellation charge shall be determined as shown in the table below and shall vary depending on how far in advance of the sail date (or first day of the CruiseTour) the Operator receives notice of.

Cancellations requests have to be received on a working day before 6:00 PM, UAE time. Any cancellation received on a bank holiday, a Saturday or after 6 pm Dubai time is handled as if received on the next working day and charges may apply.

Suite Category Deposit Penalty applicable is 10% of the Cruise Fare + NCCF, if higher than the standard deposits.

Up-to 14 Night Sailings

• Date of booking – 50 days prior to the sail /cruise tour departure date: Full Deposit
• 49 – 31 days prior to the sail /cruise tour departure date: 50% of the Cruise price plus other charges. *
• 30 – 15 days prior to the sail /cruise tour departure date: 75% of the Cruise price plus other charges. *
• 14 or less days prior to the sail /cruise tour departure date: 100% (NO REFUND).

15 Nights and longer Sailings

• Date of booking – 120 days prior to the sail /cruise tour departure date: Full Deposit*
• 119 – 75 days prior to the sail /cruise tour departure date: 25% of the Cruise price plus other charges. *
• 74 – 61 days prior to the sail /cruise tour departure date: 50% of the Cruise price plus other charges. *
• 60 – 31 days prior to the sail /cruise tour departure date: 75% of the Cruise price plus other charges. *
• 30 or less days prior to the sail /cruise tour departure date: 100% (NO REFUND).

* Or deposit amount, whichever is greater.

Note: Cancellation Policy will change subject to the final itinerary selected.

If you have purchased a special promotional offer under which the deposit is fully non-refundable upon payment, you are not entitled to any refund, reimbursement, compensation, or credit of that deposit under any circumstances in the event you cancel your booking.

GRATUITIES

Gratuities (Service Charge) of approximately $18.00 USD per person, per day for guests in non-suites staterooms and Junior Suite, or $20.50 USD per person, per day for guests in Suites. However, guests have the option to pay it onboard or pre-pay at the time of booking. If my time dining is selected for your booking so you need to prepay at the time of booking.

If MY TIME DINING is selected for your booking you are required to prepay the Gratuities (Service Charge).

TRAVEL DOCUMENTATIONS

Ensure that your booking is made with the Names & details matching the travel documentation you will be travelling with. For all international sailings a valid passport and appropriate visa will be required. You are responsible for ensuring that you have all necessary visas and that your passport is up to date and will remain valid for at least 6 months from the date of the termination of your cruise. Please check the applicable passport and visa requirements (including multi-entry visa requirements and for additional visa photos) with the embassies of the countries you will be visiting during your cruise.

Guests who do not possess the proper documentation may be prevented from boarding their flight or ship or from entering a country and may be subject to fines. No refunds will be given to individuals who fail to bring proper documentation. We do not accept any liability if you are refused entry onto any flight or into any country or otherwise suffer any difficulties or incur any costs as a result of not having an acceptable passport or any required visa(s).

Certain Port Authorities may from time to time ask to see photo identification when you depart the ship during the cruise. We strongly suggest that you take a photocopy of your passport (in addition to your passport itself) with you on holiday and carry the photocopy with you each time you depart the ship in order to minimize any inconvenience this may cause.

PREGNANCY & INFANT POLICY

Pregnancy Health Requirements and Other Medical Services

Royal Caribbean International welcomes pregnant guests but will not accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise vacation. A physician’s “Fit to Travel” note is required prior to sailing, stating how far along (in weeks) the guest’s pregnancy will be at the beginning of the cruise and confirming that the guest is in good health and not experiencing a high-risk pregnancy.

Please contact your doctor for advice and the most up-to-date health requirements for the booked destinations.

There is a medical center, staffed by qualified doctors and/or nurses who will assist the guests who will feel sick onboard, but Guests may be at sea for several days without any immediate hospital and/or specialist back up, and that since the proposed itinerary is not within the U.S., and the availability of specialized shore side facilities can be problematic.

All guests are required to fill out a Public Health Questionnaire prior to arrival or at the pier attesting that they are not more than 24 weeks pregnant.

INFANT POLICY

Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise and/or Cruise Tour. However, for

transatlantic, transpacific, Hawaii, select South American and other selected cruises and/or Cruise Tours, the infant must be at least 12 months old as of the first day of the cruise/Cruise Tour. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/Cruise Tour.

Important Note: Please be aware that guests travelling with a young infant that does not meet the infant policy will be denied boarding. No refunds or other compensation shall be due from the Cruise Line nor Safeen Tourism LLC (Royal Caribbean Arabia) to anyone as a result of the denial of boarding to an under aged minor and infant or other accompanying guests. The Cruise Line reserves the right to ask for proof of age.

MINOR POLICY

Minor Age Policy

• Sailings departing from ports in South America, Europe, Asia, Australia, and New Zealand (outside USA/Puerto Rico &  Canada).
• No guest under 18 years old will be booked in a stateroom unless accompanied by a parent, legal guardian or authorized person who is over 18.
• Sailings departing from ports in USA (including Puerto Rico) and Canada. No guest under 21 years old will be booked in a stateroom unless accompanied by a parent, legal guardian or authorized person who is over 21.
• Individual staterooms may only be occupied solely by minors where such staterooms are adjacent or connecting to the stateroom of the parents or legal guardian of the minor.

Minor Guest Consent and Identification Requirements

Minors travelling with an adult(s) who is not the parent or legal guardian shall be required to present (a) minor’s valid passport, (b) all applicable visas and (c) where the minor is under the age of 18, an original affirmed or notarized letter signed by at least one of the child’s parents/legal guardians. The letter must authorize the traveling adult to take the minor/s on the specified cruise and must authorize the traveling adult to supervise the child, sign applicable sports waivers and permit any medical treatment that must be administered to the child which in the opinion of the treating doctor needs to be carried out without delay. A letter can be affirmed or notarized by any practicing lawyer, notary or commissioner for oaths. If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise.

Important Note: Please be advised that failure to adhere to the foregoing Minor Policy requirements may result in denial of boarding, in accordance with Royal Caribbean International Terms and Conditions. Guests who do not provide the required medical documentation, who do not meet the eligibility criteria, or who otherwise fail to comply with these policies may be prohibited from embarking, and Cruise Line nor Safeen Tourism LLC (Royal Caribbean Arabia) shall bear no responsibility for any resulting costs, losses, or disruptions to travel plans. It is the guest’s responsibility to ensure full compliance with all applicable policies prior to the scheduled sail date.

Guests who do not meet the age requirement will not be assigned to a stateroom unless accompanied in the same stateroom by an adult meeting the age requirement. This age limit will be waived for children sailing with their parents or guardians in connecting staterooms. A guest’s age is established as their age upon the first day of sailing.

Royal Caribbean reserves the right to ask for proof of age.

MEDICAL SERVCIES

The medical services available and medications kept on board are limited, and guests must bring an adequate supply of any specific medications they require. Our medical facilities (if available) are not intended or designed to serve as a clinic for guests.

Please note that there is a charge for all medical services provided by the onboard medical centre (including medication,

consultations and treatments) and charges are not covered by private health insurance policies. We strongly recommend that you take out travel insurance that will cover any such charges. Please check with your insurer that such charges are covered by the insurance that you purchase. The Cruise Line is not responsible for the diagnosis, treatment or services provided by shipboard medical personnel.

SMOKING & ALCOHOL CONSUMPTION POLICY

• Cigarette, cigar, e-cigarette and pipe smoking are permitted in designated outdoor areas. To assist in locating these areas, guests will find visible signage posted within all smoking areas and ashtrays are provided for use.
• Onboard interior public spaces are smoke free. Smoking is not permitted in any dining venue, theater, bar, lounge, hallway, elevator, corridor and jogging track.
• Smoking is not permitted inside any stateroom or stateroom balcony. This applies to all stateroom categories onboard. If a guest is in violation of this stateroom policy, a cleaning fee will be applied and may be subject to further action. Cigarettes, cigars and pipe tobacco must be properly disposed of and never thrown overboard. Cigar and pipe tobacco are limited to designated outdoor areas and Cigar Bars. You must be at least 18 years of age to purchase, possess or use tobacco onboard.

Important Note: Guests who violate this smoking policy may be subject to further action pursuant to the ‘Consequences Section’ of this Guest Conduct Policy.

Alcohol Consumption

The minimum drinking age for all alcoholic beverages depends on the location of the ship at the start of the cruise itinerary. For ships originating in South America, Europe, Asia, Australia and New Zealand, the minimum drinking age is 18 years old. For ships originating in North America and Canada, the minimum drinking age is 21 years old. The minimum age to consume alcohol at private destinations remains 21 years old regardless where the sailing originated.

The Cruise Line reserve the right, on rare occasions, to raise the minimum age requirement of alcohol consumption on any sailing when local laws require or permit such a modification.

Guests are allowed to bring aboard on embarkation day only, two bottles (750 mL) of wine or champagne within their stateroom.

There is no corkage fee when consumed in any shipboard restaurant, bar or dining venue. Alcoholic beverages that are purchased in ports of call or from onboard shops will be stored by the ship and delivered to guest staterooms on the last day of the sailing.

Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol.

Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. Guests under the age limits above will not have alcohol returned to them. Guests who violate any alcohol policies, (over consume, provide alcohol to people under stated age above, demonstrate irresponsible behavior, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy – Royal Caribbean.