PAYMENT POLICY
All Inclusive Plus Fares
All Inclusive Fares
Essential Fare (non-refundable)
Final Payment deadlines for Silversea may vary based on the promotion chosen. Example: In order to get Early Booking Bonus discount, Silversea requires Full Payment before the expiry of promotional period.
CANCELLATION POLICY
Cruise reservations that are cancelled by Guest prior to the sail date, and CruiseTour reservations that are cancelled by Guest prior to the first day of the CruiseTour, may be subject to a cancellation charge. The amount of the cancellation charge shall be determined as shown in the table below and shall vary depending on how far in advance of the sail date (or first day of the CruiseTour) the Operator receives notice of.
Cancellations requests have to be received on a working day before 6:00 PM, UAE time. Any cancellation received on a bank holiday, a Saturday or after 6 pm Dubai time is handled as if received on the next working day and charges may apply.
All Inclusive Plus Fares:
All Inclusive Fares:
Essential fare (Non-Refundable):
The full cruise fare is Non-refundable from the Booking date to the sailing date.
Essential fare is a “Cruise Only” fare which does not include any pre – or post-travel arrangements such as flights, hotels, and transfers. Essential fare does not include shore excursions (except on Expedition where the expedition package is included) Cruise fares also cover shipboard services including suite accommodations, butler service in any suite, unlimited Wi-Fi, onboard meals and entertainment, 24-hour dining service, beverages aboard ship including select wines, champagnes, spirits, soft drinks, water, tea and coffee, gratuities aboard ship (except spa).
* Or deposit amount, whichever is greater.
Note: Cancellation Policy will change subject to the final itinerary selected.
GRATUITY
All gratuities are included in the cruise fare, and guests are not expected to provide any additional tips.
Note: Beauty salon and spa treatment gratuities not included.
TRAVEL DOCUMENTATIONS
Ensure that your booking is made with the Names & details matching the travel documentation you will be travelling with. For all international sailings a valid passport and appropriate visa will be required. You are responsible for ensuring that you have all necessary visas and that your passport is up to date and will remain valid for at least 6 months from the date of the termination of your cruise. Please check the applicable passport and visa requirements (including multi-entry visa requirements and for additional visa photos) with the embassies of the countries you will be visiting during your cruise.
Guests who do not possess the proper documentation may be prevented from boarding their flight or ship or from entering a country and may be subject to fines. No refunds will be given to individuals who fail to bring proper documentation. We do not accept any liability if you are refused entry onto any flight or into any country or otherwise suffer any difficulties or incur any costs as a result of not having an acceptable passport or any required visa(s).
Certain Port Authorities may from time to time ask to see photo identification when you depart the ship during the cruise. We strongly suggest that you take a photocopy of your passport (in addition to your passport itself) with you on holiday and carry the photocopy with you each time you depart the ship in order to minimize any inconvenience this may cause.
PREGNANCY & INFANT POLICY
Pregnancy Health Requirements and Other Medical Services
Silversea welcomes pregnant guests but will not accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise vacation. A physician’s “Fit to Travel” note is required prior to sailing, stating how far along (in weeks) the guest’s pregnancy will be at the beginning of the cruise and confirming that the guest is in good health and not experiencing a high-risk pregnancy.
Please contact your doctor for advice and the most up-to-date health requirements for the booked destinations.
There is a medical center staffed by qualified doctors and/or nurses who will assist the guest who will feel sick onboard.
Infant Policy
No infants under a specific age (at least six (6) months for most Classic Cruises but five (5) years for Expedition Cruises) shall be booked on a Cruise, nor brought onboard the Vessel or Transport by any Guest under any circumstances.
Guests must notify Silversea of any children between the ages of 6 months and 1 year who will be sailing on board the ship. A signed and notarised waiver will be required for all children between these ages.
There are no special programmes for children of any age on board, and Silversea does not provide for the care, entertainment or supervision of children. Silversea reserves the right to limit the number of children less than 3 years of age.
Important Note: Please be advised that failure to adhere to the foregoing pregnancy and infant policy requirements may result in denial of boarding, in accordance with Silversea’ Terms and Conditions. Guests who do not provide the required medical documentation, who do not meet the eligibility criteria, or who otherwise fail to comply with these policies may be prohibited from embarking, and Cruise Line nor Safeen Tourism LLC (Royal Caribbean Arabia) shall bear no responsibility for any resulting costs, losses, or disruptions to travel plans. It is the guest’s responsibility to ensure full compliance with all applicable policies prior to the scheduled sail date.
MINOR POLICY
Silversea cruise guidelines state that children under the age of 18 must be accompanied, in the same or connecting suite, by a parent or other responsible adult over the age of 21 for the duration of the voyage. If the adult accompanying the minor is not their parent, a parental consent guardianship form must be signed by a parent or legal guardian and received by Silversea prior to sailing.
Please contact our Special Services Department at SpecialServices@Silversea.com for a Parental Consent Form.
Children under the age of 8 years old are only permitted to participate in suitable Silver Shore Excursions / shuttle service if the vehicles are equipped with the correct safety harness and seating equipment. Child harnesses and secure seating cannot be guaranteed. Silversea reserves the right to refuse children under the age of 8 years old on any tour on the basis of safety. Guests may use their own approved safety seat, booster seat or harness provided they are compatible with the local touring vehicle and can properly secure the child.
There are no special programmes for children of any age on board, and Silversea does not provide for the care, entertainment or supervision of children. Silversea reserves the right to limit the number of children less than 3 years of age.
Silversea reserves the right to ask for proof of age.
MEDICAL SERVCIES
The medical services available and medications kept on board are limited, and guests must bring an adequate supply of any specific medications they require. Our medical facilities (if available) are not intended or designed to serve as a clinic for guests. Please note that there is a charge for all medical services provided by the onboard medical centre (including medication, consultations and treatments) and charges are not covered by private health insurance policies. We strongly recommend that you take out travel insurance that will cover any such charges. Please check with your insurer that such charges are covered by the insurance that you purchase. The Cruise Line is not responsible for the diagnosis, treatment or services provided by shipboard medical personnel.
SMOKING & ALCOHOL CONSUMPTION POLICY
Consuming alcohol to excess impairs one’s judgment and reduces one’s ability to recognize and avoid potentially dangerous situations. Guests who choose to consume alcohol must do so responsibly. The ship’s staff may refuse to serve alcoholic beverages in their sole discretion to any guest who does not consume alcohol responsibly. Ship’s personnel may request verification of a guest’s age to verify they are of age to consume alcohol pursuant to this Policy. Adult guests are prohibited from providing alcohol to minors or young adults. All drinking games are strictly prohibited.
The minimum age for a guest to drink or possess alcoholic beverages on ships sailing from North America, the United Arab Emirates, or at any of our private destinations, is 21. The minimum age for a guest to drink or possess alcoholic beverages on ships sailing from South America, Europe, Asia, Australia and New Zealand is 18. In all other cases, the drinking age of the home port shall control our determination of a legal drinking age.
In certain circumstances where local laws permit or require it, Royal Caribbean Group may modify this policy which may also require a parent or guardian’s request or authorization. Guests may contact Guest Services or refer to the cruise information in their stateroom for minimum drinking age information specific to their cruise vacation. For purposes of complying with the minimum age to drink or possess alcoholic beverages, a guest’s age is established at the beginning of the cruise vacation. If a guest celebrates his or her birthday during the cruise vacation, and thereby becomes of age to consume alcohol, the guest may thereafter ask the Guest Services Manager to modify the ship’s records to permit their consumption of alcohol during the remainder of the vacation. The guest will be required to appear at Guest Services to present a valid government-issued form of identification to permit verification of their age.
Unless otherwise permitted by our security personnel or crew, guests are prohibited from bringing alcoholic beverages onboard; with the exception of embarkation day when each guest who is of drinking age will be permitted to bring onboard with them one (1) sealed 750 ml bottle of wine or champagne. Boxed wine and other containers are prohibited. Security personnel may inspect containers (including water bottles, soda bottles, mouthwash, canteens, etc.) at any time and will dispose of alcohol concealed in such containers. Alcoholic beverages that are purchased from onboard shops or in ports of call must be presented to security upon re-boarding and will be secured by ship’s personnel. Alcohol secured by ship’s personnel will be returned to guests just prior to the conclusion of their cruise vacation. Guests who are under the permitted drinking age will not have alcohol returned to them.
Any guest who goes ashore and consumes alcohol (whether under the supervision of a parent/guardian or not) is responsible for ensuring they consume responsibly and retain the ability to recognize and avoid potentially dangerous situations when they return to the ship. Parents/guardians are reminded they are responsible for the actions of their minor and young adult children at all times while on a Royal Caribbean Group cruise vacation.
Silversea reserves the right to refuse to serve anyone who in its sole judgment may be under the influence of alcohol, or for any reason necessary in its judgement to preserve the health and safety of guests and employees.
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